Les restaurants sont confrontés à une pression constante aux heures de pointe. Longues files d'attente, prise de commande manuelle, et la disponibilité limitée du personnel peuvent tous avoir un impact sur l'expérience client.
Pour ce projet, le client souhaitait introduire des terminaux de commande automatique capables de s'adapter à différentes configurations de restaurant tout en prenant en charge les périphériques essentiels.
TouchWo provided the GD32C3 32-inch self-ordering terminal, designed for flexible installation inside restaurant environments.
What the Restaurant Needed
· Faster self-ordering to reduce queues during peak meal times
· Flexible installation options to fit different restaurant layouts
· Compatibility with POS systems, Scanners de codes QR, and receipt printers
· Stable performance for continuous daily operation
· A smooth and intuitive ordering experience for customers
The solution needed to be efficient, fiable, and easy for first-time users.
Why They Chose Self-Ordering GD32C3
· The 32-inch display offers clear menu visibility and easy navigation for self-ordering.
· The GD32C3 supports both wall-mounted installation and embedded installation inside cabinets, providing layout flexibility.
· Seamless compatibility with POS systems, QR code scanning, and receipt printing supports a complete ordering workflow.
· Responsive capacitive touch ensures accurate and smooth interaction.
· Industrial-grade design guarantees stable operation in high-traffic restaurant environments.
Results After Deployment
After rollout, the restaurant achieved:
· Shorter queues and improved order efficiency
· Reduced pressure on front-line staff during peak hours
· Flexible deployment across different store formats
· A modern and user-friendly self-ordering experience
Le GD32C3 has become a key component in optimizing restaurant operations through reliable self-service technology.
